Customer Service: Number Customer Service Hours: Monday to Saturday from 8:00 a.m. to 20:00 p.m., Sunday from 9:00 a.m. to 18:00 p.m.
 

What happens if my item is damaged or I want to change it?

We make sure that our customers love our products, that is why if you need to change an order, we will gladly help you. Just email us directly and we'll guide you through the process, so you can return your order and send you another one.

 

I have a technical problem with the website

We have found that most of the problems are related to the web browser you are using, we recommend the latest version of the following browsers:

 

Google Chrome
Mozilla Firefox
Apple Safari
 

Caution: We do not recommend using Internet Explorer at this time. We have found that it has inconsistencies with the execution of HTML5 and certain JavaScript behaviors used by our website.

If you still experience the same problem after trying to use a different browser, you are not using Internet Explorer and have ensured that it is updated to the latest version, try some of the following steps:

Try to access our site using the safe mode of your browser
Clear your browser’s cache and cookies
Disable any add-on or extension
Make sure Java has been updated to the latest version, available here: https://java.com/en/download
These steps should solve any problem you have! If you need help in performing any of the troubleshooting steps mentioned above, contact us by sending an email to info@coolsunglasses.com.mx


How do I use my coupon code?

Enter your coupon code in the "Apply coupon code" section in "Order summary" during the payment process. Click Apply and the discount amount will be reflected in the total order immediately.

 

I forgot to add my coupon code to my order

If you have placed an order and forgot to apply a coupon code at checkout, send us an email to info@scalebags.com Include your order number, the name of the sender, the email address used to place the order and the coupon code you want to apply, and we'll see if we can apply the code to your order!


Can I use several coupon codes in my order?
Only one coupon code can be used per order.

Scalebags sends you to your address.

Fedex: Fast and reliable. Next business day deliveries with tracking number and estimated delivery date through your website. Deliveries throughout the day until 9 pm Delivery depends on the area where it will be delivered, in most cities delivery is between one and two business days.

Tracking Link:
http://www.fedex.com/mx/track/

All orders leave our warehouse the next business day.

Once you leave our warehouse you will receive an email with the confirmation of your shipment as well as the guide number and the link to track your package.


The success of the delivery of your package depends directly on the fact that the information you provided us is correct and complete. We will always be at your disposal to help you in any setback and do everything in our power to receive your package correctly.