Shipping policies

Scalebags takes your order to the address you want, providing coverage in all municipalities of the Mexican Republic through various courier companies.
Once the purchase order has been generated and the payment has been confirmed by credit / debit card, PAYPAL, OXXO or bank deposit, it will not be possible to make changes of products or tones, cancellations, request reimbursement, or changes of address, therefore We ask you not to forget to check your products, order and shipping address before confirming the purchase.


Delivery deadlines
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Shipping costs
All shipments are completely free.


Delivery Exception
In case of not finding someone who receives the merchandise, the courier provider will make a maximum of 3 visits to your home, if the package cannot be delivered on the third visit, the product will be located in an office of the courier company by a certain time according to the policies of each messenger.


Lost or stolen packages.
Scalebags is not responsible for lost or stolen packages.
Delayed Packages
Scalebags is not responsible for delayed packages by the courier company. The customer must follow up and raise a report to the customer service number of the courier so that they assume responsibility and report the reasons for the delay as well as the location of the package.


Guarantees and liability
• Delivery times are estimated, such information is provided by the parcel company and we cannot guarantee compliance.
• Scalebags will not assume any responsibility for packages delivered to incorrect addresses, we ask you to check and make sure that the shipping address is correct.


Return policy
It is important that when you receive your package you check the state of the box, if the security tape is violated or the box is open or broken exposing part of the interior, do not receive it, write down the comments on the courier ticket and report it immediately to the Customer Service area of ​​Scalebags via email: info@scalebags.com, otherwise Scalebags will not be responsible for the damages that the products may present or the lack of any of the products.
The return does not apply if the product presents any of the following cases:
• The product was used.
• The packaging has violated the security seal.
• Products have non-original labels or factory seals are violated.
• The box is scratched, bumpy, dirty, wet or with another form of abuse.

This policy may change without prior notice.
Below we detail the cases in which a return can be requested as long as the previously mentioned requirements are met
We will request the collection of the damaged product at the address you indicate, we will ask you to confirm the date and time when the parcel can pass.

  • We will send the collection guide to your email, you must print and paste it on the product packaging.
  • You must send the product correctly packed in the same box and with the same shock protector in which you received it.
  • The package will be collected by the parcel company.
  • Once we receive the package with the damaged product and verify the condition of the product, we will proceed to send the new product by air so that it arrives in a period of 24 to 48 hours.
  • Customer Service will send you an email with the new product guide.


Return by mistake in the product sent.
If you received an incorrect product, Scalebags will pick up the incorrect product and we will send you the correct product, as long as it is in existence, otherwise you will be awarded a coupon for the amount paid for the product to redeem in another purchase in a period less than 90 calendar days.
The maximum period to request a return for incorrect product is 48 business hours from the date of receipt of the order. To request a return you must send an email to info@scalebags.com with the following information:
-Order number.
- Incorrect product photo.
-Current Product Model.
-Quantity (in case of being several pieces of the same model).

Your request will be answered within a maximum period of 24 business hours. If the return is authorized by the Customer Service area, you must comply with the following process for the return of the correct product:

  • We will request the collection of the wrong product at the address you indicate, we will ask you to confirm the date and time the parcel can pass.
  • We will send the collection guide to your email, you must print and paste it on the product packaging.
  • You must send the product correctly packed in the same box and with the same shock protector in which you received it.
  • The package will be collected by the parcel company.
  • Once we receive the package with the wrong product and verify the status of the product, we will proceed to send the correct product by air so that it arrives in a period of 24 to 48 hours.
  • Customer Service will send you an email with the correct product guide.


Return for missing product.
If you were missing a product and it is determined that the missing item comes from our warehouse, Scalebags will send you the missing product, as long as it is in stock, otherwise you will be awarded a coupon for the amount paid for said product. You can use the coupon in another purchase and it is valid for 90 calendar days.
The maximum period to report a missing product is 48 business hours from the date of receipt of the order. To request the shipment of the missing product you must send an email to info@scalebags.com with the following information:
-Order number.
-Model and number of pieces of the missing product.
-Photo of the referral sheet (it comes inside the package).
-Photo inside and outside the box to verify that you have our tape / seal and no additional items.
Your request will be answered within a maximum period of 24 business hours.
The shipment of the missing product will only be authorized if the product is found as surplus in our Warehouse. Otherwise Scalebags is not responsible for lost or stolen products if it is confirmed as delivered by the parcel. The client must follow up and raise a report to the customer service number of the corresponding parcel so that it assumes responsibility for any loss of the items.